How to Provide Remote Support
The ability to connect to a users workstation from a distance and quickly solve the problem at hand has dramatically increased IT's coverage area. You no longer need a corporate IT budget and...
View ArticleAdvice for IT Support in working with End Users
I was lucky in having an amazing teacher when I was saved from the retail world of technology and brought into the real world. "The technology you know isn't as important as your ability to deal with...
View ArticleDisable Internet Explorer Toolbars with GPO
Using GPO to disable Internet Explorer toolbars is an easy way to keep systems from running endless toolbars added usually without a user’s knowledge. The method below will not prevent them from...
View ArticleAdd Users to local admin and remote desktop group using GPO
This tutorial will show you how to use the GPO Restricted Groups to add IT support technicians into the local administrator group of all PC's the policy is applied to. Using Group Policy to add users...
View ArticleClik here to view.
Failed fix it yourself project shows up at your door
Sometimes you never know where things went wrong for the mess to get that bad before a user decides to bring the computer to a trained professional. Opening the box that this computer shipped in was...
View ArticleClik here to view.
Host your own URL shortening service and QR codes to take control back
It's safe to assume that most people visiting my site like to take things into their own hands with technology. Recently I've been looking at URL shortening services with the feeling that I could do...
View ArticleClik here to view.
Change Product Key to activate Windows 8 or Server 2012
Microsoft Activation has caused many to become perplexed on changing product keys for Server 2012 and Windows 8 operating systems. I ran into this issue while trying to upgrade my new Asus Taichi to...
View ArticleDisable MySite in Sharepoint
Developing a Sharepoint intranet that doesn't confuse users and give free reign to click happy staff can be a daunting task. One of the biggest issues I've come across in the deployment of SharePoint...
View ArticleDate format issues in MS Office Excel
Issue with Excel Date format: experiencing issues in Excel such as trying to use the MM/dd/yyyy format and run into an issue of the cell reverting back to a 1 digit month, even after using custom...
View ArticleClik here to view.
Password Protect USB Drive or folders on drive
Security has had a huge hole opened up with large portable storage becoming so inexpensive. A user's entire work folder can be copied and taken with them on a drive costing less than their lunch. They...
View ArticleUsing Sysinternals Disk Usage to create CSV file of Folder Sizes
Windows Sysinternals Suite has a bunch of really useful tools to make any system admin's life easier. One of those tools is Disk Usage, DU.exe. One can utilize DU to get a breakdown of folders and...
View ArticleSpeed up PDF searches with Adobe PDF iFilter
We recently had an odd request to have large PDF documents converted to microsoft word. Due to the strange nature of what was being asked follow up with the staff member was a must since. No doubt...
View ArticleCloud Managed Network Appliances from Cisco Meraki
Cisco Meraki hit it out of the park with their new cloud managed networking products and they know it. They're so confident you'll love the products that they offer to send you one of their Meraki...
View ArticleNetwork File Share Request Form
Documenting and managing network file shares and mapped network drives can get out of hand. Without the proper request form and oversight your organization will end up swimming in old shares or a...
View Article
